← All OKR examples

UX OKRs: real examples, explained

A UX OKR holds up when it measures whether people succeed with the product, not screens redesigned.

Design work is visible, which makes the trap sneaky: redesigns shipped look like progress by themselves. The strongest UX OKRs measure whether people succeed: task success rates, time on task, error rates, and how often research actually reaches decisions. The redesign is the bet; the behaviour is the result.

UX and design OKRs also carry a second job in most companies: making design measurable enough to defend at the leadership table. The examples below are chosen with that in mind.

Designers working through a flow together

Objective: Make the top tasks impossible to fail

  • Raise task success on the three core flows from 68% to 80%
  • Cut median time on task for the core flows from 6 to 4 minutes
  • Reduce rage clicks and dead ends per session from 1.8 to 1.0

Level: Team Team: UX

Coach’s score ★★★★★

Measurable ★★★★★

Outcome-based ★★★★

Focused ★★★★

Niklas Olsson

Niklas Olsson · OKR coach

This example of an OKR could be very clear to a UX team, but from an outsider's perspective it is harder to understand what the team is actually trying to achieve. To create a link with an OKR so other teams understand what you are trying to achieve, you need wording that is clearer and more general, and that connects clearly to the business. This objective is an example: it is a little vague when we talk about the top tasks. What is a top task? It probably has meaning for this team, but probably not outside the team.

The same issue runs through each of the key results as well. It is a little unclear what the team is actually trying to achieve here.

Good questions

Which UX metrics make good key results?

Task success rate on the core flows, time on task, error and dead-end rates, and adoption of the design system by the teams shipping UI. Each one is observable in testing or telemetry, and none can be hit by shipping a redesign nobody succeeds with.

How do design OKRs avoid becoming project plans?

Name the flows and the target behaviour, not the deliverables. 'Raise task success on checkout from 68% to 90%' leaves the team free to redesign, simplify or delete; 'ship the new checkout' decides the answer before the quarter starts.

Now write yours

OKRnest gives your team the structure these examples are built on, and a weekly check-in habit that keeps them alive. Free for up to 3 users.