Objective: Make the top tasks impossible to fail
- Raise task success on the three core flows from 68% to 80%
- Cut median time on task for the core flows from 6 to 4 minutes
- Reduce rage clicks and dead ends per session from 1.8 to 1.0
Coach’s score ★★★★★
Measurable ★★★★★
Outcome-based ★★★★★
Focused ★★★★★
Niklas Olsson · OKR coach
This example of an OKR could be very clear to a UX team, but from an outsider's perspective it is harder to understand what the team is actually trying to achieve. To create a link with an OKR so other teams understand what you are trying to achieve, you need wording that is clearer and more general, and that connects clearly to the business. This objective is an example: it is a little vague when we talk about the top tasks. What is a top task? It probably has meaning for this team, but probably not outside the team.
The same issue runs through each of the key results as well. It is a little unclear what the team is actually trying to achieve here.