Mål: Win the deals we choose to fight for
- Raise win rate on qualified opportunities from 22% to 32%
- Cut losses to no-decision from 40% to 25% of closed-lost
- Raise multi-threaded deals with 3 or more contacts from 30% to 70%
Measurable ★★★★★
Outcome-based ★★★★★
Focused ★★★★★
Niklas Olsson · OKR-coach
The major challenge with sales OKRs is that they are often a little too generic, all about selling more. This might be an example of that: improving metrics in the sales funnel without any specific strategy. You can see a hint of strategy in key result two, cutting losses to no-decision, which would imply being more persistent on deals that are not moving. But that key result is also too easy to optimise the wrong way. I am not sure it will drive the right behaviour. Instead of pushing the right activity, the team can just mark losses for other reasons to hit the goal. Having fewer of one closed-lost reason is not a real business outcome, and the risk of driving the wrong behaviour here is high.
Key result three is just too complex, too internal. It may mean a lot inside the team, but from an outsider's perspective it is very hard to understand what they are trying to achieve. Overall there is clear measurability and a clear idea of driving an outcome that is selling more, but it carries a couple of quite large issues.